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Please note that you can only return items that have been purchased from the Bosch UK Professional online shop. It is easy to return goods to us.
 
  • If you have an account, please login and follow the return process via 'My orders'.
  • Alternatively if you ordered as a guest, you can create a return request using the order number, shipping address postcode and your email address.
  • When your return request has been submitted, we will contact you about the next steps.
  • The return instructions and documentation will be provided by the Bosch online shop team.
  • Please ensure that you prepare your return in accordance with these instructions that will be specific to your product.
  • Where possible please use the original shipping packaging to return the product (removing the original address labelling). This packaging shows the required product specific labelling and the necessary details for correct shipment.
  • Please note that we can only make a refund, when we have received the product in accordance with these return instructions.
  • To process a guest return request, please scroll down and enter the required information.
 
To contact us about faulty goods via phone or email:
Telephone: 0344 736 0109*
(*Call charges depend on your provider, please check with your operator. Available Mon-Fri 9am - 5pm.).
 
The return confirmation has been sent
 

You will receive the return confirmation from us by email. It was sent to You can print out this email by clicking on the ‘Print’ button below or print out the received email later. Enclose this return confirmation with your return shipment

 
Next Steps
 

After we receive your return request, we will contact you about the next steps. The return process depends on the type of product and the method of return. We may have to collect the product from your home or you may be able to return the product via the Post Office. The Bosch Professional eshop support team will contact you to confirm the relevant options available and the return preparation instructions. Please ensure that you prepare your return in accordance with the instructions that will be specific to your product. Where possible please use the original shopping packaging to return the product (removing original labelling). Please note that we can only make a refund, when we have received the product in accordance with our return instructions.

 

You can contact us by telephoning our customer service team at 01895 838700 or by writing to us at or Robert Bosch Limited, P.O. Box 98, Uxbridge UB9 5

 
The return request for your order is being processed. Please note that refunds will only be made after we receive the goods in accordance with the return instructions. Please see next steps below
Next Steps

After we receive your return request, we will contact you about the next steps. The return process depends on the type of product and the method of return. We may have to collect the product from you or you may be able to return the product via the Post Office. The Bosch online shop team will contact you to confirm the options available and provide the necessary return preparation instructions. Please ensure that you prepare your return in accordance with these instructions (these instructions will be specific to your product). Where possible please use the original shipping packaging to return the product (removing the original address labeling). Please note that we can only make a refund when we have received the product in accordance with the return instructions.

You can contact us by telephoning our Bosch online shop team on 0330 1230465* (*call charges depend on your provider, please check with your operator. Available Mon-Fri 9am - 5pm)

Alternatively write to us at boschukeshopsupport@uk.bosch.com or Robert Bosch Limited, P.O. Box 98, Uxbridge UB9 5J

We hope to welcome you to our Bosch eshop again soon

Bosch Professional UK

    To contact Bosch:

Enquire about a product:

0344 7360106*

Talk to the online shop team:

0330 1230465*

Talk to the after sales team:

0344 7360109*

Contactable Monday - Friday 9am - 5pm.

*Call charges depend on your provider, please check with your operator.

Supplier
Responsible for the internet pages of Robert Bosch Limited
Robert Bosch Ltd, PO Box 98, Broadwater Park, North Orbital Road, Denham, Uxbridge, UB9 5HJ
Company register
Robert Bosch Limited incorporated in Scotland under company number SC13418.
Registered Office: Registered Office c/o Bosch Rexroth, Viewfield Industrial Estate, Glenrothes, KY6 2RD

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Information regarding online dispute resolution (ODR): The European Commission offers a platform for the resolution of online disputes. This platform is dedicated to facilitating the out-of-court settlement of disputes concerning contractual obligations in online sales and service agreements. The platform can be found at http://ec.europa.eu/consumers/odr/.